Below FAQ are some common concerns of our clients before purchasing the item , if you have other questions, please contact us for further assists. rachel.c@osakititan.com / jeff.c@osakititan.com


Questions about us?

Answer

Our Toll Free number is 1-888-Titan30 (1-888-848-2630).
Our Fax number is 214-960-4588.
Or you can send us email info@osakititan.com
for Warranty: service@osakititan.com


Answer

Yes, we carry all of Osaki, Titan, Apex massage chairs at our showroom and it's open to public. We are located at 1303 Marsh Ln. Carrollton, TX 75006


Questions about placing order?

Answer

We accept the following credit cards: Visa, MasterCard, American Express and Discover.


Answer

Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%..


Answer

Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in central time. Our toll free number is 1-888-Titan30 (1-888-848-2630).


Answer

Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.


Answer

Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.


Questions about shipping information?

Answer

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.


Answer

By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.


Questions about return?

Answer

Please call 1-888-848-2630, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.

Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.


Questions about our website?

Answer

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.


Answer

Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.


Unable to find satisfactory answers ?

  • Free Shipping
  • Tax Free
  • 30days - money back gurantee
  • Customer Support - (888) 848-2630 ext.59 / 55
You have successfully subscribed!
This email has been registered