Q&A(old)
Questions about us?
How do I contact you?
Our Toll Free number is 1-888-Titan30 (1-888-848-2630).
Our Fax number is +1.888.848.2630 Ext.59 / Ext. 55
Or you can send us email rachel.c@osakititan.com / jeff.c@osakititan.com
for Warranty: service@osakititan.com
Where are you located? Do you carry massage chairs at your location?
Yes, we carry all of our massage chairs in our showroom and it is open to the public. Our showroom is located at 1001 W. Crosby Rd, Carrollton, TX, 75006
Questions about placing order?
How can I pay for my purchase?
Financing through Affirm would be one option. Another option would be paying with a debit or credit card. We offer different payment methods such as Visa, MasterCard, American Express, and Discover. Customers could purchase products with the different payment methods over the phone or online.
How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%..
Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in central time. Our toll free number is 1-888-Titan30 (1-888-848-2630).
Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
How about International Orders?
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.
Questions about shipping information?
What is Curbside Delivery?
Curbside Delivery is our standard delivery method and is included when you purchase any massage chair from us. For this delivery method, the shipping company will deliver the item to your driveway or entryway, the chairs will come unassembled and you will be responsible for moving the chair into your residence.
What is White Glove Delivery?
White Glove delivery is a delivery service where the agents will deliver the chair into your residence, assemble the chair, and throw out the waste left from the delivery. This service will cost an additional $250 and may delay the lead time for delivery 1-2 weeks.
Questions about return?
How do I return?
Please call 1-888-848-2630, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label. Customers will be responsible for the shipping costs to and from our facility.
Questions about our website?
How do you handle my privacy?
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.
Don't see the answer you need?
Complete our contact form with your question and we will get back to you promptly.
